Returns

Grand Trunk stands behind the quality of our products and we want to make sure you are satisfied with your purchase. If you purchased an item from one of our dealers, please contact that dealer first for refund or replacement options. Our products are warranted free from manufacturing defects for two years from the date of purchase. If the dealer is unable to process a warranty, please fill out the information below. We process each warranty separately and each case must adhere to quality control standards. Warranties require a proof of purchase. All warranties are valid for a one time replacement. Refunds are only given to purchases made from our website, and within 10 days of the delivery date. Grand Trunk will not pay for return shipping unless there was an error on our part, such as shipping a wrong item. Grand Trunk is not responsible for lost inbound packages.

If you would like to replace a damaged product, please fill out the information below.

If you would like to receive a Refund for your damaged product, please fill out the following information and send the damaged product to:
Grand Trunk Returns
8136 Monticello Ave
Skokie, IL 60076

Please fill out the information below and we will process your request as soon as possible. All warranties can take up to 30 days to process. If you have any other concerns please contact us at 847.763.0005

* (denotes required field)

Name:*

E-Mail Address:*

Shipping Address*

Select from Damaged Hammocks

Select from Damaged Other Goods

Description of Damage*

Image Attachment. You must submit a photo of the product damage for quality control purposes*

Acceptable file types: doc,pdf,txt,gif,jpg,jpeg,png.
Maximum file size: 2mb.

Order Number (If Applicable)

Where did you purchase your item?*

*If Other where was it purchased?

Phone Number*

CAPTCHA Code:*

Returns

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